eeg33 Privacy Policy

1 Introduction

eeg33 ("we", "us", "our") operates the online betting and casino platform accessible at eeg33.io ("the eeg33 platform"). This Privacy Policy sets out how eeg33 collects, processes, stores, shares, and protects the personal data of individuals who access or use the eeg33 platform, including registered Members and unregistered visitors browsing publicly available content ("you", "your").

This Privacy Policy applies to all personal data collected through the eeg33 website, any associated mobile interfaces, email communications, customer support interactions, and any other channel through which you interact with the eeg33 platform. By accessing or using the eeg33 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside the eeg33 Terms & Conditions and the eeg33 Responsible Gaming policy, both of which are incorporated by reference and form part of the overall framework governing your use of the eeg33 platform. Where any provision of this Privacy Policy conflicts with the Terms & Conditions, the Terms & Conditions shall prevail unless this Privacy Policy expressly states otherwise.

2 Data We Collect

eeg33 collects personal data that you provide directly to us during registration and ongoing use of the platform, as well as data that is generated automatically through your interactions with the eeg33 platform. The categories of personal data we collect are set out below.

2.1 Identity and Contact Data

When you register an eeg33 account or complete Know Your Customer (KYC) verification, we collect data including your full legal name, date of birth, National Identity Card (NID) number or passport number, residential address in Bangladesh, and email address. This information is required to verify your identity, confirm your eligibility to use the eeg33 platform, and comply with our age verification obligations (21+ only).

2.2 Financial Data

To process your BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts, eeg33 collects the mobile wallet numbers or bank account details associated with your transactions. eeg33 does not store full payment card numbers or mobile banking PINs. Financial transaction records — including deposit amounts, withdrawal amounts, timestamps, and method used — are retained for audit and regulatory compliance purposes.

2.3 Account Activity Data

eeg33 automatically records data relating to your use of the platform, including your betting and gaming history, wager amounts, game sessions played, bonus activations, promotional redemptions, login timestamps, and account settings changes. This data is used to manage your account, resolve disputes, detect fraudulent activity, and provide personalised service.

2.4 Technical and Device Data

When you access the eeg33 platform, we collect technical data including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and session duration. This data is collected automatically through server logs and cookies and is used for platform security, fraud prevention, and performance optimisation.

2.5 Communications Data

If you contact the eeg33 support team via email or any other communication channel, we retain a record of that correspondence, including the content of your messages and the date and time of contact. This data is used to respond to your enquiries, improve our support service, and maintain an audit trail of Member interactions.

3 How We Collect Data

eeg33 collects your personal data through the following channels and mechanisms:

3.1 Direct Collection

You provide personal data directly to eeg33 when you complete the account registration form, submit KYC identity documents, initiate a deposit or withdrawal transaction, contact the support team, respond to a survey or promotion, or interact with any other form or input field on the eeg33 platform. You are under no obligation to provide this data; however, failure to provide required information may limit your ability to access certain eeg33 features, particularly account verification and financial transactions.

3.2 Automated Collection

Technical and device data, as well as certain account activity data, is collected automatically through server logs, cookies, pixel tags, and similar tracking technologies when you access the eeg33 platform. This automated collection occurs regardless of whether you are logged in to an eeg33 account. Please refer to Section 7 (Cookies & Tracking) for full details of the cookies used on the eeg33 platform.

3.3 Third-Party Sources

In limited circumstances, eeg33 may receive personal data about you from third-party sources, including payment service providers (bKash, Nagad, Rocket) who confirm the outcome of financial transactions, identity verification partners who assist with KYC checks, and fraud prevention services that flag suspicious activity patterns. Data received from these third-party sources is processed in accordance with this Privacy Policy and used only for the purposes stated herein.

4 How We Use Your Data

eeg33 uses the personal data we collect for specific, legitimate purposes directly related to the operation of the eeg33 platform and the delivery of services to Members in Bangladesh. We do not use your personal data for any purpose incompatible with those stated below.

• Account management: To create, maintain, and administer your eeg33 account, including processing login requests, applying account settings, and managing responsible gaming tools such as deposit limits and self-exclusion.
• Identity and age verification: To confirm that you are 21 years of age or older and to verify your identity during KYC checks in accordance with our age verification obligations.
• Transaction processing: To process your BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records of all transactions associated with your eeg33 account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct on the eeg33 platform, including through automated monitoring of account activity patterns and device fingerprinting.
• Customer support: To respond to your support enquiries, resolve disputes, and improve the quality of the eeg33 support service through analysis of communication patterns and resolution outcomes.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the performance, reliability, and user experience of the eeg33 platform, including the layout of the betting interface, game loading speeds, and cashier flow.
• Legal compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from authorities and maintaining financial records for audit purposes.
• Personalisation: To tailor promotional offers and bonus recommendations to your account history where you have consented to receiving such communications from eeg33.

5 Legal Basis for Processing

eeg33 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

5.1 Contractual Necessity

The majority of personal data processing carried out by eeg33 is necessary for the performance of the contract between eeg33 and you as a registered Member. This includes processing your registration data, managing your account, processing deposits and withdrawals, and settling your bets. Without this processing, eeg33 cannot deliver the core services of the eeg33 platform to you.

5.2 Legal Obligation

eeg33 processes certain personal data — particularly identity and financial data — to comply with applicable legal obligations, including age verification requirements, anti-money laundering checks, and the retention of financial transaction records for audit purposes. Processing in this category cannot be refused or limited by you without affecting eeg33's ability to operate your account lawfully.

5.3 Legitimate Interests

eeg33 processes technical and device data, account activity data, and fraud-detection signals on the basis of legitimate interests — specifically the interest of eeg33 and its Members in maintaining a secure, fair, and reliable betting platform. eeg33 has assessed that these legitimate interests are not overridden by your data protection rights, given the limited sensitivity of the data involved and the direct benefit to all Members of a secure platform environment.

5.4 Consent

Where eeg33 processes your personal data for marketing communications or for the use of non-essential cookies, we do so on the basis of your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6 Data Sharing & Disclosure

eeg33 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below.

6.1 Payment Service Providers

To process your BDT deposits and withdrawals, eeg33 shares the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to authenticate and complete your specific transaction and are contractually prohibited from using your data for any other purpose.

6.2 Identity Verification Partners

During KYC verification, eeg33 may share your identity documents and personal details with specialist third-party identity verification providers. These providers process your data solely to confirm your identity and age on eeg33's behalf and are bound by strict data processing agreements consistent with this Privacy Policy.

6.3 Fraud Prevention and Security Services

eeg33 uses third-party fraud prevention and platform security services that may process technical data — including IP addresses, device identifiers, and behavioural signals — to detect and prevent fraudulent activity on the eeg33 platform. These providers act as data processors under our instruction and do not use your data for independent purposes.

6.4 Legal and Regulatory Disclosure

eeg33 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, pursuant to a valid legal order, or where eeg33 reasonably believes such disclosure is necessary to protect the safety of Members, prevent crime, or defend legal claims against the eeg33 platform.

7 Cookies & Tracking

The eeg33 platform uses cookies and similar tracking technologies to maintain session state, detect fraud, analyse platform performance, and (where consented) personalise your experience. A cookie is a small text file stored on your device by your web browser when you visit the eeg33 platform.

7.1 Essential Cookies

Essential cookies are strictly necessary for the operation of the eeg33 platform and cannot be disabled. They maintain your login session, preserve your account settings, and enable the secure functioning of the cashier and betting interface. No consent is required for essential cookies as they are technically required to deliver the service you have requested.

7.2 Analytics Cookies

With your consent, eeg33 uses analytics cookies to collect aggregate, anonymised data about how Members navigate the eeg33 platform. This data is used exclusively to improve platform performance and user experience. Analytics cookies do not identify you personally and do not track your activity across third-party websites.

7.3 Managing Your Cookie Preferences

You may configure your browser to block or delete cookies at any time. Please note that blocking essential cookies will prevent the eeg33 platform from functioning correctly and may result in your inability to log in or complete transactions. Non-essential cookies may be disabled without affecting core platform functionality.

8 Data Retention

eeg33 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active eeg33 account, and to comply with applicable legal obligations. The retention periods applicable to each category of data are set out below.

Upon expiry of the applicable retention period, eeg33 will securely delete or anonymise your personal data such that it can no longer be attributed to you. Where anonymisation rather than deletion is applied, the resulting data may be retained indefinitely for aggregate statistical analysis.

9 Your Rights

As a data subject whose personal data is processed by eeg33, you hold a set of rights over your own information. eeg33 is committed to honouring these rights promptly and transparently. To exercise any of the rights described in this section, please contact us at [email protected] with the subject line "Data Rights Request" and your registered eeg33 username.

9.1 Right of Access

You have the right to request a copy of the personal data that eeg33 holds about you. eeg33 will provide this data in a clear, structured format within a reasonable timeframe of receiving your verified request. Identity verification will be required before any data is disclosed to ensure your data is not provided to an unauthorised third party.

9.2 Right to Rectification

If any personal data held by eeg33 about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to core identity data (name, date of birth, NID number), updated KYC documentation will be required before any amendment is applied.

9.3 Right to Erasure

In certain circumstances, you have the right to request that eeg33 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been processed unlawfully. Please note that eeg33's legal obligations to retain financial and identity records will take precedence over erasure requests where applicable law requires retention.

9.4 Right to Restriction of Processing

You have the right to request that eeg33 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of data held or where you object to processing based on legitimate interests. During a restriction period, eeg33 will continue to store your data but will limit its active use.

9.5 Right to Data Portability

Where eeg33 processes your personal data on the basis of your consent or contractual necessity, you have the right to receive that data in a structured, commonly used, machine-readable format and to request its transfer to another service provider where technically feasible.

9.6 Right to Object

You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for fraud detection purposes. eeg33 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests and rights.

10 Data Security

eeg33 implements a multi-layered approach to data security, combining technical controls, procedural safeguards, and staff training to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures currently in place on the eeg33 platform include the following.

• SSL/TLS Encryption: All data transmitted between your device and the eeg33 platform is encrypted in transit using industry-standard SSL/TLS protocols. This prevents interception of your login credentials, financial data, and personal information during transmission.
• Data Encryption at Rest: Sensitive personal data stored in eeg33 systems — including identity documents and financial records — is encrypted at rest using AES-256 or equivalent standards.
• Two-Factor Authentication (2FA): eeg33 offers two-factor authentication via SMS OTP for all registered Members. eeg33 strongly recommends enabling 2FA to provide an additional layer of protection for your account credentials.
• Access Controls: Access to Member personal data within eeg33's internal systems is restricted on a strict need-to-know basis. Staff members with access to sensitive data are subject to confidentiality obligations and regular security training.
• Fraud Monitoring: eeg33's automated fraud detection systems continuously monitor account activity for anomalous patterns indicative of account takeover, payment fraud, or prohibited conduct, triggering alerts and account protections where risks are identified.
• Incident Response: eeg33 maintains a documented data breach response procedure. In the event of a confirmed data breach affecting Member personal data, eeg33 will notify affected Members and take immediate remediation steps in accordance with applicable legal requirements.

11 Children & Minors

The eeg33 platform is strictly intended for use by adults aged 21 years and above. eeg33 does not knowingly collect personal data from any individual under the age of 21. If eeg33 becomes aware that personal data has been collected from an individual under 21, the associated account will be immediately suspended, all personal data relating to that individual will be deleted, and any deposited funds will be returned to the payment source where practicable.

If you are a parent or guardian and believe that a minor in your care has created an eeg33 account or submitted personal data to the eeg33 platform, please contact the eeg33 support team immediately at [email protected]. eeg33 will investigate and act swiftly to address any confirmed instance of underage access.

12 Third-Party Links

The eeg33 platform may from time to time contain references to third-party services — such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), payment platforms (bKash, Nagad, Rocket), or sporting organisations (BPL, ICC) — in the context of content or promotions. eeg33 does not operate or control any third-party websites or services and accepts no responsibility for their privacy practices or data handling standards.

If you navigate to a third-party platform from a reference on the eeg33 platform, you do so at your own risk and under the privacy policy of that third party. eeg33 strongly recommends reviewing the privacy policies of any third-party services you use in connection with your eeg33 account.

13 Policy Changes

eeg33 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, updates to our data processing practices, or improvements to our privacy framework. All changes will be published on this page with an updated effective date displayed prominently at the top of the document.

Where a change is material — meaning it significantly affects how eeg33 collects or uses your personal data — eeg33 will make reasonable efforts to notify registered Members via the email address associated with their account prior to the change taking effect. Your continued use of the eeg33 platform after the publication of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept any amended Privacy Policy, you must cease using the eeg33 platform and submit an account closure request to [email protected].

14 Contact Us

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way eeg33 handles your personal data, please contact the eeg33 Data Support team. All privacy-related enquiries are handled by staff with specific responsibility for data protection matters and are treated with the highest level of confidentiality.

Data enquiries email: [email protected]

Please use the subject line "Privacy Enquiry" when contacting us about data protection matters, and include your registered eeg33 username to help us locate your account records efficiently. For data rights requests (access, erasure, portability, rectification), please use the subject line "Data Rights Request" as described in Section 9.